About Health At Home
Health At Home is a Home Health provider in Indianapolis, IN. Please click below to get in touch with them.
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All Patient Reviews
My boyfriend has been trying to get his cpap machine for over 5 weeks. And now one knows anything. Keep getting the run around and stupid answers. How does this company stay in business??? They are utterly ridiculous. Being in the healthcare field, this is an embarrassment. Try to avoid this company at all cost. If your insurance says you have to use them, then good luck!
Will NEVER use or recommend this Company! Save yourself the time and hang up now! Called at least 10 times with no resolution. Paid out of pocket and went with another Company who was nice and got it right the first time & didn’t treat me like a number! One star because you have to leave a star to leave a review.
Apria is not worth anyones time....they are rude and unreliable...they also double talk where the equipment is concerned they tell you that they can come out the same day to pick up equipment that is no longer needed and try to pull the we cant pick it up for 2 weeks...not acceptable to have said in there contract as well as employee's saying they can pick up the same day....to tell you 2 weeks before they can pick it up....I personally am going to the BBB to report this as well as they dont care about the needs of caregivers and patients they are serving....I went with At Home Health Equipment LLC who have been not only very attentive as well as getting the equipment to you the same day and if something is not functioning right they replace it in a fast manor I am happy with them....I hope that Apria Healthcare goes back to Florida and stays there....they dont care about the patients as long as they make a buck from it....BBB will be better served if everyone who has had a bad experience with Apria to make sure they are put out of business
I have been on hold now for 25 minutes to ask a simple question about my bill. I have had nothing but problems with this company. They are terrible to work with. It took me more than 6 mos. to take care of a bill that they continued to charge me for that was not mine. It went to credit. They are the worst. Make that 30 minutes
I have been trying to get an oximeter machine for my son for over a week now. They have the machine, but somehow are at a loss as to how to get it to me. I have had 2 separate delivery drivers show up to my house empty handed. One to pick up the machine (that I never received). The other, I'm not really sure. He seemed to think I would know what he was there for. I have been told on 2 separate days that my machine is scheduled for delivery. It was not delivered either day. I have also been told by 2 different customer service reps that they will not deliver it, instead a respiratory therapist will contact me to set up a time for them to come to my house, set it up, and show me how to use it. This has not occurred either. Finally today, I reached someone at my local branch who told me "the expectation is that I will come to pick up the machine." They will not deliver it, an RT will not come set it up. It is my responsibility to come get it and in fact, they aren't even able to give me directions on using it. The manager could not give me a reason as to why no one I've spoken to has given me this direction, or how exactly I was supposed to know to come pick it up. When I asked if one of the delivery drivers who keep making needless trips to my house could put it on their truck , she responded "No, they aren't going to do that." Horrible customer service. Most disorganized company I've dealt with in quite awhile.